Fast Facts for Your Stay

ATM

For your convenience, an ATM is located near the Emergency Department entrance and is accessible 24 hours a day.

Cafeteria

Location: Lower Level

Hours:

Breakfast: 6:30 a.m. – 9:30 a.m.

Lunch: 10:30 a.m. – 2 p.m.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Electrical Appliances

Only battery-operated devices are allowed in patient rooms. Do not use electric hairdryers, curling irons, razors, heating pads, portable heaters, DVRs, computers or other electric devices. If you have a device that needs to be plugged into an outlet, including a charger, ask staff at the nurses station whether it is allowed.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Gift Shop

The Lake Regional Auxiliary operates a gift shop near the Emergency Department. The shop offers gifts, home decor, stuffed animals, puzzles, cards, yard art and more.

Hearing Impaired

A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements can also be made for a sign language interpreter to assist a hearing-impaired or deaf patient.

Interpreters

The hospital has access to interpreters for a number of foreign languages to serve patients requiring a translator.

Lost and Found

If you lose something, please notify your nurse immediately, and we will make every effort to help you find it. Unclaimed items are kept for 60 days. To ask about lost items, call 573-348-8720. If you find an item that does not belong to you, please turn it in at the information desk in the main lobby or give it to your nurse.

Mail and Flowers

Mail, packages and flowers will be delivered to your room. Please note that live flowers and plants are prohibited in the Intensive Care Unit and Progressive Care Unit. Any mail received after your discharge will be forwarded to your home address. Outgoing mail may be taken to the nurses station. Postage stamps are available in the Auxiliary & Volunteer Services office.

Pastoral Care

Our chaplain is available to all patients and their families. Please contact your nurse to request his services. A chapel is located on the main floor of the hospital near the lobby elevators.

Patient Meals

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. We make every effort to provide a selection of nutritious meals prepared according to your doctor’s orders.

Patients are served breakfast between 7 and 8 a.m., lunch between noon and 1 p.m., and dinner between 5 and 6 p.m. Your meal may be delayed if you are scheduled for a test or treatment.

Your breakfast tray will include a menu from which you can select your meals for the next day. Please mark your menu so it will be ready for pickup. If you have difficulty making menu selections, call 6402 and a member of the Nutrition Services department will be happy to assist you.

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. To avoid damaging or losing personal items, please do not put them on your bed or food tray. Leave valuables such as jewelry or cash at home, or give them to a trusted relative or friend for safekeeping. If you cannot send your valuables home, you can deposit them in the hospital safe. Please ask your care team for more information. Lake Regional cannot be responsible for replacing personal belongings unless they are deposited in the safe.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Safe Patient Handling and Movement

We are committed to providing a safe environment for patients and employees. The hospital has different kinds of equipment to aid our staff in helping patients safely move and turn in bed, get in and out of bed or the car, and slide from stretchers to beds. Our staff will explain how the equipment will be used so you will feel safe and comfortable.

Smoking/Tobacco Use

Because smoking is a fire and health hazard, smoking and the use of any tobacco products are not allowed anywhere in the hospital or on the grounds of all Lake Regional Health System owned or affiliated properties. This policy relates to all tobacco use, including smokeless tobacco and electronic cigarettes.

Telephone

Telephones are provided in all patient rooms. To place a call, dial 1 + the 10-digit number. You may call the hospital operator by dialing 0 at any time for assistance.

TV

Televisions are provided in each patient room. Please be considerate of others by keeping the TV volume down and turning off your TV at bedtime. Headphones are available upon request. View channel listings here.

Vending Machines

Vending machines offering beverages, snacks and healthy options 24/7 are located throughout the hospital. Ask a staff member to direct you to the nearest one.

Wireless Internet Service

Free wireless internet access is provided throughout the hospital for patients and visitors. A password is not required.

Your Room

Your room assignment is based on your admitting diagnosis and the bed availability at the time of your admission. Semi-private (two-bed) and some private rooms are available. Medical insurance usually does not cover the full cost of a private room.

Room Temperature

Patient rooms are centrally heated and air conditioned. If your room temperature is not comfortable, please notify nursing staff.

Your Hospital Bed
All beds at Lake Regional are operated electronically. Your nurse will show you how to operate your bed properly. Your hospital bed probably is higher and narrower than your bed at home. Bedside rails are for your protection. They may be raised at night or during the day if you’re resting, recovering from surgery or taking certain medicines.

Healthier Planet, Healthier People

To ensure your comfort and protect our environment, we will change your bed linens as needed or upon request. Together we can help to conserve water, save energy and minimize the release of detergents into our ecosystem.